Apply for a refund

Please ensure you have read our Returns & Exchanges Terms & Conditions before requesting a refund

See Terms & Conditions

Returns FAQs
When will my refund be processed?

Once your item(s) is back in our showroom, we will process your refund.
For a change of mind, a digital gift card or credit on your account will be arranged, and this will be available to you within 1 - 3 business days of receiving your item.

For refunds, once you have received an email regarding your refund notification, the funds will be returned to your original payment method. These funds may take up to 10 business days to appear depending on your financial institution.
What is your policy on special orders?

For special orders, a deposit is required to secure your purchase:

Orders over $5,000: 50% deposit
Orders under $5,000: 25% deposit
Can I return an item if I change my mind?

Yes, we offer credit notes or exchanges for most items returned within 30 days of purchase, provided they are in saleable condition and in their original packaging. Please note that items must be unworn, unwashed, and unused. We do not offer refunds for change of mind.